UNWTO publishes new guidelines on accessible tourism

The World Tourism Organization (UNWTO) is calling on destinations to recognise the needs of travellers with disabilities and specific access requirements as they open up to visitors again.

In partnership with the ONCE Foundation of Spain and the European Network for Accessible Tourism (ENAT), the UNWTO has released new guidelines designed to promote accessibility and inclusivity as the restart of tourism gets underway.

UNWTO Secretary-General Zurab Pololikashvili said, “Much progress has been made in making tourism more accessible to all. As we guide the responsible restart of tourism, we must make sure that this progress is not rolled back. Instead, it must be stepped up as it will benefit everyone. These Guidelines, produced in collaboration with ONCE Foundation and ENAT show that simple, thoughtful measures can make a real difference for travellers – and in return, allow destinations to welcome this wide and diverse demographic as they look to recover from COVID19.”

The guidelines are a set of basic recommendations addressed at different stakeholders working across the whole of the tourism value chain. All are aimed at helping stakeholders, including accommodation providers, bars, restaurants and tourism offices, adjust to new health and sanitary demands without reducing accessibility. The recommendations cover four distinct areas:

Travel planning and protocols: Including steps to guarantee seamless travel, and for making relevant information available and accessible to all.

Transportation: Including the importance of upskilling employees, adjusting protocols for passengers with disabilities/access requirements at airports and stations, as well as the provision and hygienic upkeep of mobility equipment.

Accommodation, bars and restaurants: Focusing on accessibility to cater for different needs of clients, guaranteeing social distancing, and enhanced hygiene procedures in all tourism-related establishments.

Tourist activities: Including recommendations to help destinations and attractions adapt existing protocols by taking into account accessibility issues related to queuing, health and safety measures, and new venue capacities.

Fundación ONCE Vice-President Alberto Durán said, “We are making great efforts to help everyone enjoy travel and tourism. It is fundamental that we use this time of change to sensitize all stakeholders to the need to include persons with disabilities and their families in tourism, leaving no one behind. These clients can help businesses stay afloat in these challenging times, representing opportunities for all.”